With a simple WhatsApp message, the Town hall from El Poble Nou de Benitatxell is within reach of its neighbors. The consistory has launched a communication and citizen service platform through WhatsApp that allows various municipal procedures to be carried out such as reporting complaints and incidents, making queries or suggestions, speaking with the mayor, accessing electronic procedures or receiving important notices and communications, among others.
It thus becomes the first municipality in the province of Alicante to implement Hellowap, an innovative intelligent communication channel created by EYOS Comunicación Digital, a pioneering Spanish company in automated communication through WhatsApp.
With this system, the city council intends to maintain closer, simpler and more effective communication with citizens, encourage participation and achieve a more optimal level in the resolution of complaints and incidents. And what better way to facilitate local administration processes than with WhatsApp, the platform for
number one personal communication in Spain that has more than 27 million active users and is consulted an average of 6 times a day.
For the user it has numerous advantages. It does not require any installation or update, it does not consume phone resources (neither processor nor memory) and, unlike other apps that are easily uninstalled, the City Council will be a contact that will remain indefinitely. In addition, each user can select the language in which they want
speak. At the same time, taking advantage of the bidirectionality that WhatsApp provides, the Consistory will be able to send communications, alerts, news, events and information of interest.
How does it work
Starting to use this channel is as simple as adding the phone number 690 96 55 97 to the contact list, opening a conversation and writing “Hello”. From that moment on, the virtual assistant will automatically attend to the message, and it will only be necessary to follow its instructions.
First, you must choose the language in which the user wants to communicate (Valencian, Spanish or English) by pressing 1, 2 or 3. Then, also numerically, the main menu will be displayed with all the available options: 1. Municipal information , 2. Contact your mayor, 3. Notice of incidence, 4. Questions and suggestions, 5. Procedures and formalities, 6. Local Police and 7. Mailbox COVID19.
The platform will allow you to send messages, photos and location, very useful functions for example to report an incident through an image and send the exact location to facilitate the identification work to the City Council Services department.
In addition, Hellowap It has an administration panel with which the channel managers (different areas of the local administration will participate: Communication and Mayor's Office, Services, Municipal Brigade, Local Police, Poble Net, etc.) receive notifications in a classified way and with statistical data.
“We want our town hall to be an open, transparent institution close to the public. Because the proper functioning of the public administration depends on it ", have stated from the government team, who predict a great success for this new system, which" will make things easier for everyone, both neighbors and local residents. internal management".
